Job Description
About the Role:
We are a fast-growing SaaS-based logistics technology startup focused on simplifying supply chain and transportation operations through data-driven, scalable solutions. Our platform empowers enterprises to improve visibility, efficiency, and cost control across their logistics ecosystem . We are looking for a highly driven and strategic Customer Success Manager (CSM) to lead relationships with our large enterprise logistics clients . In this role, you will ensure successful adoption of our SaaS platform, deliver measurable business value, and drive retention and growth. You'll work closely with C-level stakeholders, supply chain leaders, and operations teams to ensure our solutions optimize their logistics operations.
Key responsibilities:
We are a fast-growing SaaS-based logistics technology startup focused on simplifying supply chain and transportation operations through data-driven, scalable solutions. Our platform empowers enterprises to improve visibility, efficiency, and cost control across their logistics ecosystem . We are looking for a highly driven and strategic Customer Success Manager (CSM) to lead relationships with our large enterprise logistics clients . In this role, you will ensure successful adoption of our SaaS platform, deliver measurable business value, and drive retention and growth. You'll work closely with C-level stakeholders, supply chain leaders, and operations teams to ensure our solutions optimize their logistics operations.
Key responsibilities:
- Own end-to-end customer lifecycle from onboarding to renewal
- Drive successful onboarding and implementation for new enterprise and mid-market customers
- Act as t...
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