Assistant Manager (Exam Management) ASA

Job Purpose

Own the end-to-end academic operations across grade management, data analytics, international exchange coordination, and process automation. The role is responsible for ensuring academic data integrity, audit compliance, and stakeholder alignment between faculty, AAs, and central academic teams. The Assistant Manager leads academic process execution and supports continuous improvement in data systems, reporting, and operational efficiency.

Job Outline

Grade Management

• Manage the full cycle of grade operations across PGP and PGP YL courses, from faculty submissions to student release.
• Review grade accuracy, ensure adherence to grade policy cut-offs, and maintain audit-ready records.
• Coordinate with faculty, AAs, and IT for LMS gradebook validation and troubleshooting.
• Support faculty during grade uploads and resolve any gradebook access or submission issues.

Faculty & Student Engagement

• Act as the point of contact for academic queries from faculty and students.
• Coordinate grade release communication with all stakeholders, including faculty, students, and internal teams.
• Facilitate timely responses and ensure follow-up on faculty and student requirements throughout the academic cycle.

Data Analytics & Reporting

• Develop and maintain dashboards and performance reports for academic metrics (grades, exams, attendance, etc.)
• Generate insights from data to support academic planning and decision-making.
• Ensure 100% accuracy in academic data reporting and maintain audit compliance records.

International Exchange

• Manage course approvals, credit mapping, and student record updates on the iExchange portal.
• Coordinate with area coordinators and the Registrar’s Office for exchange course validations.
• Review exchange transcripts and ensure accurate concentration/credit updates in the system.

Academic Data Management

• Oversee academic database accuracy across Salesforce, LMS, and internal trackers.
• Coordinate with cross-functional teams for data alignment, archival, and verification.
• Maintain audit readiness and process documentation in coordination with IAA.

Process Automation & System Enhancement

• Collaborate with IT for system improvements and automation of manual processes (LMS/Salesforce/Registro).
• Conduct user testing and share feedback for new academic system features.
• Maintain Zoho dashboards and trackers for operational transparency.

Job Specification

Knowledge / Education

Bachelor’s/Master’s degree

Specific Skills

Strong analytical and problem-solving skills, attention to detail, and coordination ability

Tools: LMS, Salesforce, Atrium, Zoho, MS Excel/PowerPoint; strong written comms (faculty-facing).

Desirable Experience

4-5 years of experience in academic operations, data analytics, or higher education administration

Job Interface/Relationships:

Internal

• Within department, Faculty, and other departments in ISB

External

• Vendors

Key Responsibilities and % Time Spent

Grade management & compliance (LMS validation, grade cut-off adherence, audit readiness)

30%

Faculty & student engagement (academic queries, grade release coordination) - 20%

Data analytics & reporting (dashboards, trend analysis, performance insights for leadership) - 15%

International exchange coordination & graduation checks (course approvals, iExchange portal, credit mapping) - 10%

Academic data management & records accuracy (Salesforce, LMS, archival, audit documentation)

15%

Process automation & system enhancement (automation initiatives, Zoho/Registro improvements, testing) - 10%

Total - 100%

KPI - Grade processing accuracy and timeliness

Measure - Grade release adherence and error logs

Target - 100% accuracy, on-time release

Data Source - LMS / SAP logs

KPI - Faculty and student satisfaction

Measure - Communication and response time

Target - ≥ 4.5/5 feedback

Data Source - Faculty/Student

KPI - Data reporting and analytics quality

Measure - Dashboard completion and insights shared

Target - 100% dashboards delivered on time

Data Source - Power BI / Excel reports

KPI - Exchange course approval accuracy

Measure - iExchange records validated and updated

Target - Zero discrepancies

Data Source - iExchange / Registrar data

KPI - System and process improvement

Measure - Automation tasks completed

Target - 100% on schedule

Data Source - Zoho / IT tracker

KPI - Audit readiness

Measure - Compliance reports and documentation

Target - Zero audit exceptions

Data Source - IAA audit notes

Any Other Significant Input

Weekend or late-evening work may be required during peak academic cycles (exam weeks, grade release, and term transitions).