Job Description

Your main responsibilities

  • Optimize the branch staffing of service technicians, by planning the personnel needs including route organization, workloads and training

  • Lead the EI Team to ensure customer and employee satisfaction, adding value to the business, quality of work and operational efficiency.

  • Manage problem solving of sick units and monitor Mean Time Between Callbacks (MTBC) improvement.

  • Execute and solve retrofits, Directive Letter to Field Information (DLFI) and non-conformities.

  • Manage repairs from offer to order including the collection of bad debts.

  • Manage the Modernization Transformation

    • What you bring

    Expertise

    Desired experience in similar industry (with preferred exposure to service and maintenance) for overall 10 years and preferably 3 years in E&E industry.

    Knowledge and Skills

    Desired E&E product knowledge, safety proce...

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