Assistant Manager - Front Office

REQUIREMENT

• Diploma or Degree in Hotel Management / Hospitality Management from a recognised Institute
• Having a minimum of 6 plus years of experience
• Strong interpersonal skills
• Keen attention to detail and accuracy in completing tasks and maintaining records

DUTIES AND RESPONSIBILITIES :

• Assist in managing daily front office activities including reception, check-in/check-out, concierge, and guest services.
• Ensure compliance with company policies, service standards, and operational procedures.
• Monitor room status, occupancy levels, and coordinate with housekeeping and other departments.
• Greet and assist guests / visitors in a professional and friendly manner. Handle inquiries, provide information, and direct individuals to appropriate personnel or resources.
• Answer phone calls, emails, and other inquiries promptly and courteously. Relay messages accurately and efficiently to the relevant stakeholders.
• Coordinate meetings or events by arranging facilities, equipment, and catering as needed.
• Ensure a high level of guest satisfaction by handling inquiries, requests, and complaints professionally.
• Assist with daily reports, cash handling, billing accuracy, and audit procedures.
• Ensure proper documentation, records, and handover reports are maintained.
• Coordinate with housekeeping, maintenance, security, and other departments for smooth operations