Assistant Manager- German Trainer

EXL is hiring for German Trainer (Assistant Manager) at Gurgaon location.

Experience- 4+ years

Education- Graduation + C1/ C2 certification mandatory

About the Role

We are looking for a highly skilled German Language Trainer to support our team in enhancing their German language proficiency, especially in customer communication through email and occasional outbound calls. The trainer will play a crucial role not only in teaching language skills, but also in building strong communication etiquette, empathetic responses, and customer trust.

Key Responsibilities

1. Language Training & Coaching

• Conduct regular German language training sessions (grammar, vocabulary, writing, and speaking) for team members.
• Improve the team's German email communication, focusing on clarity, tone, etiquette, empathy, and professionalism.
• Provide constructive feedback and coaching to...