Job Description
EXL is hiring for German Trainer (Assistant Manager) at Gurgaon location.
Experience- 4+ years
Education- Graduation + C1/ C2 certification mandatory
About the Role
We are looking for a highly skilled
German Language Trainer
to support our team in enhancing their German language proficiency, especially in customer communication through email and occasional outbound calls. The trainer will play a crucial role not only in teaching language skills, but also in building strong communication etiquette, empathetic responses, and customer trust.
Key Responsibilities
1. Language Training & Coaching
Conduct regular German language training sessions (grammar, vocabulary, writing, and speaking) for team members.
Improve the team's German email communication, focusing on clarity, tone, etiquette, empathy, and professionalism.
Provide constructive feedback and coaching to develop confident customer communication.
2. Communication Quality &...
Experience- 4+ years
Education- Graduation + C1/ C2 certification mandatory
About the Role
We are looking for a highly skilled
German Language Trainer
to support our team in enhancing their German language proficiency, especially in customer communication through email and occasional outbound calls. The trainer will play a crucial role not only in teaching language skills, but also in building strong communication etiquette, empathetic responses, and customer trust.
Key Responsibilities
1. Language Training & Coaching
Conduct regular German language training sessions (grammar, vocabulary, writing, and speaking) for team members.
Improve the team's German email communication, focusing on clarity, tone, etiquette, empathy, and professionalism.
Provide constructive feedback and coaching to develop confident customer communication.
2. Communication Quality &...
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