Job Description
The Assistant Manager supports the day-to-day operations of the property, combining front desk leadership with back-office administrative responsibilities. This role ensures excellent customer service, smooth operational processes, and strong coordination between teams, while supporting the General/Property Manager in achieving operational and financial objectives.
Key Responsibilities
Front Desk & Guest/Resident Experience Support and supervise front desk operations, ensuring a high standard of service at all times Act as a point of contact for escalated guest/resident queries and resolve issues efficiently and professionally Ensure compliance with service standards, policies, and procedures Support check-in/check-out processes and daily reception activities Train, guide, and support front desk staff to maintain service excellence
Operations & Team Support Support the Property/General Manager in daily operations and planning Coordinate with housekeeping, mai...
Key Responsibilities
Front Desk & Guest/Resident Experience Support and supervise front desk operations, ensuring a high standard of service at all times Act as a point of contact for escalated guest/resident queries and resolve issues efficiently and professionally Ensure compliance with service standards, policies, and procedures Support check-in/check-out processes and daily reception activities Train, guide, and support front desk staff to maintain service excellence
Operations & Team Support Support the Property/General Manager in daily operations and planning Coordinate with housekeeping, mai...
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