Job Description

Responsibilities:

IT Support:

  • Provide first-line technical support for hardware, software, and network issues.

  • Diagnose and resolve IT-related problems via phone, email, or in person.

  • Install, configure, and update software and hardware as needed.

  • Maintain IT documentation, including system configurations and troubleshooting guides.

  • Collaborate with IT teams to ensure smooth system operations and escalate complex issues when necessary.

    • Customer Relations:

  • Act as a point of contact for customer inquiries, complaints, and service requests.

  • Ensure timely resolution of customer issues while maintaining a high level of satisfaction.

  • Provide guidance to customers on the proper use of IT products and services.

  • Maintain and update customer interaction records in CRM systems.

  • Gather customer feedback and provide insights to improve IT services.

    • Qualifications & Skills:

  • Bachelor’s degree in IT, Computer Science, or a related field (preferred).

  • 1-3 years of experience in IT support or customer service.

  • Strong troubleshooting skills in Windows, macOS, and networking environments.

  • Excellent verbal and written communication skills.

  • Customer-focused mindset with problem-solving abilities.

  • Knowledge of IT ticketing systems and CRM software is a plus.

  • Ability to work in a fast-paced environment and handle multiple tasks effectively.

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