Assistant Manager - Inside Sales

DESIGNATION/ TITLE - Team Lead/Asst. Manager-Inside Sales FCS

LOCATION - Bangalore

OBJECTIVE

• Ensure customer satisfaction and good experience leading to customer retention and repeat business
• Own and optimize the complete order handing and execution process

Roles and Responsibilities:

The job encompasses but is not limited to the following Roles and Responsibilities:

• Execution of order management tasks
• Provide backend support to Sales Engineers/Managers for entire order cycle (Inception to closure
• Maintenance of database in CRM, SAP, other portals; if any. Ensures  unified data in SAP/CRM
• Facilitate and complete order processing activity
• Provide quick, precise responses to all sales inquiries associated with special applications, systems and pricing. Provides pricing and delivery information
• Procures and maintains inventory. Monitors to ensure proper inventory turns
• Delegate and close leads in CRM
• Assist in all the presales activities, which includes billing, shipping, GST etc.
• Resolution of pricing discrepancies for the products in sync with production and sales team
• Helping with bids for new contracts and supporting buying activities
• Performs follow-up to ensure timely shipment of materials and customer satisfaction. Document and coordinating in of High Sea sales and C forms.
• Follow up for any outstanding payment and submitting the reports as per deadlines
• MIS report preparation for various segments as per set timelines through data available in internal BI tools
• Lead and manage the Inside sales team

*Any other responsibility as per discretion of management.

QUALIFICATION

Any graduate or preferably Diploma or Engineering Graduate with 7-12 Years of relevant experience.

COMPETENCIES

Technical

• Ability to communicate well at all levels in English. ( Oral & Written)
• Proficient in SAP SD Module.
• Competent in the use of computer software such as CRM, Word, Microsoft Office etc.

Behavioral

• Excellent interpersonal and communication skills
• Adept in Customer interfacing skills, able to establish relations with the Internal and external stakeholders.
• Strong organizational skills
• Flexible and strong team player
• Highly motivated and driven individual.
• Problem solving
• Customer focused

KEY INTERFACE

External

• Customers
• Vendors
• Logistics Partners

Internal

• Sales Team
• Local Business Heads
• Leadership team
• Application Engineer
• Service Team
• Purchase
• Finance
• Warehouse
• Production Units
• Marketing

Mobility

Less than 10%

#LI-PB1