Assistant Manager - Learning and Development (F&B Background)

The Assistant Learning & Development Manager is responsible for driving a continuous learning culture, ensuring that learning is available, supported, prioritized, and executed, and enabling organizational learning to be achieved through robust processes for identifying, sharing and embedding knowledge.

• Collaborates with hotel leaders (Department Heads, Talent & Culture team) to identify and understand learning needs, creating a best-in-class learning approach that balances Hotel needs.
• Assists with the development and implementation of training strategies, ensuring the company culture is provided with a high level of learning support.
• Ensure that global brand and culture initiatives are embedded within the hotel.
• Deliver a high-quality learning solution to business units across the Hotel.
• Support hotel with integrating and administering INES as a core learning resource.
• Act as an adviser to effectively leverage resources and provide guidance to the business on the usage of emerging technologies, thought leadership, practices and trends.
• Coordinate with hotel departmental trainers & facilitators and L&D teams to deliver various programs.
• Assisting the Director of L&D to manage the programs with agreed budget, select and manage external consultants or manage the deployment of internal consultants.
• Coach and develop the capability within the hotel team, provide direction and inspiration for high standards of excellence.
• Ensure alignment with the global learning and development ethos around co-design of new programs and enhancement of existing programs.
• Tailor the learning content of global programs to suit the needs of the hotel (including language translations).
• Conduct on-job training and task breakdown training.

Other Responsibilities

• Develops and maintains hotel’s training library and content resources.
• Analyses training needs in the hotel and priorities such needs for the Director of L&D to review.
• Develops annual hotel training plans and prepares monthly reports to the Director of L&D and Director of T&C.
• Consults with the Director of L&D for the co-ordination of training courses.
• Ensures that all employees receive appropriate orientation, a copy of their job description and guide and information on T&C services.
• Coordinates and assesses the on-the-job training certification of departmental trainers.
• To ensure the maintenance of training aids, order training materials and stationery as required for the training office and training courses.
• Ensures all necessary documents are being filed or archived.
• Co-ordinates training with nominated suppliers for courses such as food hygiene and HACCP. Arranging delegates, training room, equipment, invoicing etc.
• Conducts basic and supervisory to managerial level training such as guest service, interviewing skills etc. and any other relevant Fairmont Brand and outside courses required. Oversees monthly hotel’s training budget.
• Assists in the selection and training of management and departmental trainees, interns and work experience placements.
• Conducts interviews for interns, coordinates their placement and meets with all interns monthly.
• Ensures employee, supervisory and management records of training in the T&C & Training database are maintained.
• Reviews training policies, procedures and practices, recommends improvements to the management.
• Participates in developing and implementing programs to ensure employee security and safety in coordination with Director of Security and Director of Engineering.
• Monitors present and future trends, practices and systems in the training field and make recommendations relating thereto.
• Establishes and maintains effective employee relations.
• Co-ordinates and communicates training and activities with other department heads and departmental trainers.
• Conducts Departmental Trainers Meetings and reviews their performance.
• Ensures all delegates / training participants receive a pre-course brief and post course evaluation (as per the module requirements)
• Ensures certification is issued for delegates who attend and completes corporate training (as per the brand standards)
• Ensures the training notice board is kept up to date with current calendar and relevant training information
• Walk the talk!! – Uphold all standards of grooming, behavior etc…. be a role model.
• Performs any other duties and responsibilities that may be assigned by Director of T&C and Director of L&D.