Job Description
Plan, manage and lead the Operations Team towards meeting the set of established KPIs and also to ensure that the team follows the standard process and procedures. Co-ordination and communication with various departments within EPI branch and PSA BDP offices globally on the process improvement and work related issues.
Responsibilities
Set-up of internal process for effective execution of the operation processes within EPIcenter.
Co-ordination with the various functions within EPIcenter and PSA BDP offices.
To lead, motivate and supervise the Team.
To ensure the performance of the Team work as per EPIcenter standard working process, rules and policy.
Provide training and coaching for team members and impart the quality mindset among team members.
Constantly review processes and procedures and initiate appropriate process improvements to enhance better team performance.
Is responsible for ensuring the continuous improvement ...
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