Job Description
Team Management
- Participate in recruitment process to identify the right talent within the function.
- Guide and direct the team in efficiently achieving their targets.
- Establish individual performance expectations and regularly review individual performance of the team.
- Identify and create development opportunities for team members to enhance functional knowledge.
- Non Motor Claims and Network Management
- Implement Claims SOP within the team and service network and ensure adherence of the same.
- Claims forecasting and workload distribution within the team and service providers based on claims volume, seasonality and ASP skill sets
- Claim processing an monitoring day to day claims activities and ensure claim settlement as per agreed TAT
- Guide and direct the team member in handling critical claims.
- Implement reports/MIS for daily/weekly/monthly claims monitoring.
- Participate/lead...
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