Assistant Manager, Operations Excellence & Process Improvement

Get to Know the Team

The Platform Quality & Experience team at Grab is composed of passionate individuals dedicated to maintaining and improving the experience of users on our platform. This dynamic group is at the heart of our operations, ensuring that each interaction is smooth. We believe in insights from user behavior and data analysis to foster a positive experience for everyone involved with Grab, from driver and delivery-partners to merchant-partners and consumers. As a member of this team, you will be collaborating across teams and contributing to the strategic advancement of the platform's quality and experience.

Get to Know the Role

• Lead Grab's Platform Governance team, overseeing operational quality and policy execution.
• You will guide a team focused on analytical insights, QA audits, and process improvement, while also defining monitoring metrics for execution health.
• We seek a process-...