Job Description
Transition & Stabilization
- Lead end-to-end transition of NA Credit & Collections processes (scope, SOPs, SLAs, RACI, knowledge transfer, shadow/parallel runs, sign-off).
- Establish a control framework with documented policies, process maps, risk and control matrices, and KPIs.
- Set up day-1 operations, stabilize within agreed timelines, and deliver steady-state performance.
- Perform timely credit reviews (new accounts, limit increases, annual/trigger-based reviews) using financial statements, bureau reports, payment history, exposure analysis, and qualitative inputs.
- Maintain credit limits, terms, and guarantees, letters of credit) as appropriate.
- Implement risk segmentation and watchlist governance; proactively mitigate risk for distressed accounts.
- Partner with Sales/Legal to enforce Terms & Conditions (late fees, retention, dispute resolution).
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