Job Description

Assistant Manager – Online Reputation Management (ORM)

  • Experience: 3 - 4 Years
  • Location: Mumbai
  • Function: Social Listening, Response Management & Reporting


Position Summary

Interactive Avenues is looking for a dynamic and high-performing professional to join our ORM team as an Assistant Manager. This role will act as the voice of the brand across digital platforms and will be responsible for managing social listening, response management, and reporting activities. The position requires close collaboration with internal teams and clients, ensuring timely, accurate, and brand-aligned engagement across platforms.


Key Responsibilities

  • Monitor and manage brand conversations, queries, feedback, and complaints across social media, review platforms, and forums.
  • Lead day-to-day response management while ensuring adherence to brand tone, SLAs, and escalation protocols. ...

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