Assistant Manager - Planning & Performance (Last Mile)

About noon

We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a (add title) who can help us move even faster.

Noon’s fastest hyper-local delivery platform, Noon Minutes, offers a localized assortment of FMCG & grocery products with delivery within 15-minutes. Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time.

noon’s mission: Every door, every day.

What you’ll do:

• Analyze hourly, daily, and weekly order forecasts to create optimal rider shift plans across hubs
• Coordinate with Recruitment, Training, and Operations teams to align rider availability with demand projections
• Implement dynamic rider rostering based on forecast changes, special events, and seasonality
• Track key logistics KPIs: on-time delivery %, average delivery time, rider productivity, rider attendance
• Create daily and weekly dashboards to report operational performance to fleet managers and leadership
• Conduct root cause analysis on SLA breaches, missed orders, and rider churn
• Recommend and implement corrective actions based on performance trends
• Work with tech and product teams to automate and enhance planning tools
• Liaise closely with dark store managers, fleet supervisors, and rider trainers to ensure operational targets are met
• Support strategic initiatives like new city launches, dark store expansions, and process standardization
• Develop and maintain standardized templates for rider planning and KPI tracking
• Prepare ad hoc analyses and business cases (e.g., fleet sizing, cost optimization, incentive impact)

What you’ll need :

• Bachelor's Degree in Business, Engineering, Supply Chain, Operations Management, or related field
• 2–4 years experience in logistics, fleet management, demand planning, or operational excellence roles (experience in Quick Commerce is a strong plus)
• Strong analytical skills; proficiency with Excel/Google Sheets, basic SQL is an advantage
• Familiarity with workforce management systems, routing optimization, and order management platforms
• Excellent communication skills (written and verbal)
• Ability to work under pressure in a fast-paced environment
• Strong problem-solving mindset and attention to detail

Who will excel?

• We’re looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.