Assistant Manager - Process Training - Bangalore

Job Description:

Identifying and assessing future and current training needs

Drawing an overall or individualized training and development plan

Deploying a wide variety of training methods.

Responsible for Training delivery for new hires, refreshers and any ad hoc training requests

Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them

Provide opportunities for ongoing development

Drive individual goals including but not limited to training certifications for trainers, deadlines for training remediation’s and all other relevant metrics.

Strategically manage the workload and workflows for the training team and set up the right organizational structures to support all lines of business and workflows

Proactively communicate with Client on daily operational matters relating to training.

Partner with operational teams to ensure that refresher training n...