Assistant Manager

Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Responsibilities

Technical administration or troubleshooting to ensure the efficient functionality of the solution.

Incident Validation, Incident Analysis, Solution recommendation

Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions

Act as a point of escalation ...