Job Description

The work scope includes but not limited to provide onsite technical resources for the Connectivity / ICTmaintenance contracts in various Sector / Vertical i.e Oil and Gas, Finance, Education, Industry Services andothers. Single point of contact for Client services with details understanding on network design, integration, LANsetup, data centre and applications running.

Key Responsibilities

  • Prepare report as requested by customer from time to time.
  • To maintain the agency network design documentation with up-to-date information such as CPEconfiguration (Router, Bandwidth Manager policy, Firewall) to expedite the troubleshooting process
  • Attend network operation meeting, briefing and assist customer on all issues related of Client servicesinclusive service delivery and restoration
  • To analyse the incident / problem related to agency network and find the root cause of the problemand recommend the resolution and improvement
  • To ass...

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