Assistant Manager – Revenue Cycle

Assistant Manager – Patient Contact

Center / Provider Healthcare

Purpose of the Role

Reporting to the Manager / Senior Manager

The Assistant Manager – Patient Contact Center (Provider Healthcare) is responsible for overseeing end-to-end contact center operations supporting healthcare providers and provider offices. The role ensures operational excellence, adherence to SLAs, people development, quality outcomes, and continuous improvement while delivering a seamless, compliant provider experience.

Skills

- Previous call center management preferred

- Experience with call center metrics and KPIS

- Strong verbal and written communication skills

- Emotional resilience and composure: Staying calm under pressure, especially during high call volumes or emotionally charged patient situations

- Problem-solving and judgment: Quickly assessing issues, using protocols appropriately, and knowing when and how to escal...