Job Description
- Assign rooms based on guest preferences and requests whenever possible.
- Pre-register designated guests and prepare room key packets in advance.
- Organize and coordinate check-in and pre-registration procedures for arriving groups.
- Review, track, and accommodate guest requests for room changes or late check-outs when feasible.
- Confirm reservations and handle cancellations in the system promptly.
- Monitor out-of-order rooms and coordinate status updates daily.
- Ensure all rates match appropriate market codes and document any exceptions.
- Verify guest billing, make necessary adjustments, and ensure accurate folio management.
- File guest documentation and ensure proper recordkeeping.
- Set up and process guest check-ins and check-outs efficiently.
- Secure valid forms of payment prior to activating room keys.
- Conduct duplicate reservation checks and manage over-commitments.
- Block rooms appropriat...
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