Assistant Manager/ Senior Engineer - Service

Job Description
Customer relationship management
. Accountable for customer satisfaction through quality of service and precise communication
. Accountable for equipment safety and performance
. Accountable for selling service repairs
. Accountable for the sales lead volume, quality, and further processing of sales leads
. Accountable for resolving customer service quality complaints
. Accountable for resolving customers invoicing complaints related to maintenance operations
Service operations
. Accountable for the end-users, the sites and the technicians safety
. Accountable for the delivery of service according to the service contract requirements, the time limits, the KONE quality standards and the local regulations
. Accountable for the control of the field operations costs and CMII
. Accountable for callouts and service repairs sales
. Responsible for proximity stock content & value
. Accountable for managing the third party inspections vi...