Job Description
Employee Name
BASIC INFORMATION
POSITION/ ROLE
Assistant Manager - Technical Support Group (Chiller)
LOCATION
DEPARTMENT
Customer Care
Grade
AM
ISSUED BY
CHRO/Head HR
APPROVED BY
BUH/ Head-AMC
KEY PURPOSE
The Assistant Manager - Technical Support Group (Chiller) is responsible to provide technical assistance to branches, ensuring the efficient functioning of chillers and other HVAC equipment. The role involves supporting branches in the commissioning, monitoring, troubleshooting, and maintenance of chillers, with a primary focus on improving customer satisfaction, reducing failure rates, and enhancing system efficiency.
Key Responsibilities
BASIC INFORMATION
POSITION/ ROLE
Assistant Manager - Technical Support Group (Chiller)
LOCATION
DEPARTMENT
Customer Care
Grade
AM
ISSUED BY
CHRO/Head HR
APPROVED BY
BUH/ Head-AMC
KEY PURPOSE
The Assistant Manager - Technical Support Group (Chiller) is responsible to provide technical assistance to branches, ensuring the efficient functioning of chillers and other HVAC equipment. The role involves supporting branches in the commissioning, monitoring, troubleshooting, and maintenance of chillers, with a primary focus on improving customer satisfaction, reducing failure rates, and enhancing system efficiency.
Key Responsibilities
- Proactively providing technical support to the branches resolve issues related to Chillers and other equipment, ensuring customer satisfaction.
- Authenticating root cause anal...
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