Job Description

Key Deliverables

Proactively providing technical support to the branches resolve issues related to VRF and other equipment, ensuring customer satisfaction.

  • Authenticating root cause analysis of HVAC equipment failures and providing solutions to prevent repeated failures, particularly for VRF.
  • Providing technical expertise for breakdown maintenance and re-commissioning of VRF.
  • Leading the commissioning of new VRF, Ductables & Cassettes.
  • Ensuring on-time commissioning and successful handover of equipment to customers.
  • Providing operator training to customer teams post-commissioning.
  • Regularly monitoring RMS (Remote Monitoring System) and using HVAC Analytics to generate quality calls with prescriptive action plans for the field teams, ensuring their timely implementation.
  • Tracking and maintaining records of RMS alerts and quality call responses, ensuring that all RMS alerts are addressed on ...

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