Assistant Manager/Deputy Manager - Process Training(AML/KYC/BFS)

Job Description:

This role is to actively manage, lead, innovate, motivate and develop the trainees.

Mandatory fraud experience is Required.

The role is involved in developing systems, processes and team members to achieve superior levels of service.

Responsibilities:

Fraud investigation Fraud local payments methods Process fraud cases.

Drive individual and team goals including but not limited to training certifications for trainers, deadlines for training remediation’s and all other relevant team metrics.

Strategically manage the workload and workflows for the training team and set up the right organizational structures to support all lines of business and workflows

Proactively communicate with client on daily operational matters relating to training.

Partner with operational teams to ensure that refresher training needs are identified and delivered. Become a customer experience expert partner...