Assistant Manager/Senior Executive, Operations

1) Support the operations of Community Care Team in an assigned area to support the residents in leading a healthy lifestyle including the following community operations.

• Transition care programme
• Community Health Posts

2) Engage community partners in the assigned area to collaborate in taking care of the health of the residents and coordinate community operations.

3) Support in operations planning in assigned area.

• Ops data analysis and monitor workload.
• Monitor the performance of ops KPIs.

4) Support in improving community operations to enhance care and residents experience.

• Pilot new programmes and processes.
• Evaluate the use of technology to ease workflow improvement.
• Evaluate success of pilot programs for future action.

5) Support in the overall Patient Experience efforts to improve residents experience and quality of care.

• Manage feedback from all sources and work closely with stakeholders in the investigation and service recovery process to ensure residents concerns are addressed.
• Evaluate feedback and work with various stakeholders to identify potential service gaps.

6) Any other duties as assigned.

Requirements

• Bachelor's Degree
• Minimum 2 years of working experience
• Experience in healthcare, operations related and/or customer service environment will be advantageous especially inimproving workflow, work processes
• Good written, communication and interpersonal skills
• Strong sense of responsibility and ability to manage complaints and feedback

JOB ID: 7XXV4985

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09, Plus Building, Singapore

Tel:

EA Licence Number: 02C4944

EA Registration Number: R

EA Personnel: Tan Lili Gesse