Job Description
Strategic
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Coordinate with other functions on critical customer queries
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Ensure a consistent level of service quality
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Make waivers up to a defined allowable limit (e.g. waiver of a small outstanding amount at time of handover) to ensure a seamless customer experience
Operational
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Coordinate with the sales team to ensure that all relevant information regarding the customer is available as per the checklist for a smooth handover to Customer Care
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Ensure the welcome call to the customer is made for onboarding of customer post sales
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Ensure complete and comprehensive documentation of all customer related records
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Ensure data entry and detailed filing of all customer documents received
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Ensure TAT for Customer documentation such as Issuance of Receipts, Allotment Letters, Buyers Agreements and Timely raising of Demands as per Payment schedule
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Coo...
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