Assistant Operations Manager

RESPONSIBILITIES

:

· Resolve member concerns and complaints in a professional manner within UFC Gym corporate and club parameters· Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience · Assist in providing direction to janitorial service· Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience· Ensure all front desk, kids club and Armbar adhere to policies and procedures· Drive club efforts in achieving revenue goals in Dues, Retail, and Juice Bar and ancillary revenue· Responsible for bill collecting on members EFT dues as well as making phone calls for past due members and members with invalid credit cards· Work with OM in planning and implementation of promotions and merchandising· Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and proc...