Job Description
We're Hiring | Assistant Manager – Operations
Location: Mohali
Process: Domestic E-Commerce
Role & Responsibilities:
- Drive operational excellence and ensure SLA/KPI adherence
- Manage team performance, productivity, and engagement
- Handle client expectations and process improvements
- Coach, mentor, and develop team leaders
- Ensure high levels of customer satisfaction and quality delivery
Eligibility Criteria:
- Mandatory: Minimum 2 years of experience as Assistant Manager (Operations)
- Experience in Domestic E-Commerce process preferred
- Strong people management and stakeholder handling skills
- Data-driven mindset with problem-solving abilities
Location: Mohali
Process: Domestic E-Commerce
Role & Responsibilities:
- Drive operational excellence and ensure SLA/KPI adherence
- Manage team performance, productivity, and engagement
- Handle client expectations and process improvements
- Coach, mentor, and develop team leaders
- Ensure high levels of customer satisfaction and quality delivery
Eligibility Criteria:
- Mandatory: Minimum 2 years of experience as Assistant Manager (Operations)
- Experience in Domestic E-Commerce process preferred
- Strong people management and stakeholder handling skills
- Data-driven mindset with problem-solving abilities
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