Assistant QA/QC Manager

Receive, log and track customer complaints in a timely and professional manner.

Perform initial complaint reviews and assessments.

Lead or support root cause analysis for customer complaints.

Coordinate and implement Corrective and Preventive Actions (CAPA).

Prepare customer responses, reports and follow-up communications.

Ensure proper documentation, record-keeping and traceability of complaints.

Analyze complaint data, identify trends and report findings to management.

Support audits and quality system requirements related to customer complaints.

Promote a strong customer-focused quality culture.

2. Audit Management

Plan, schedule and conduct internal audits in compliance with GMP, ISO, company policies and regulatory requirements.

Conduct or coordinate external audits, including customer and certification audits.

Prepare audit plans, checklists, documentation and audit reports. ...