Assistant Quality Manager - Service Desk

Greetings from Infosys BPM Ltd.,

We are hiring Assistant Quality Manager for a global Service Desk project at Electronic City, Bengaluru, please find the below job description for your reference and apply if interested.

Job Role: Assistant Quality Manager

Work Location: Electronic City, Bengaluru (work from office)

Education Qualification: Full-time graduation / Post graduation

Experience required: At least 6 years of experience in Quality and Process Improvement in Service Desk domain

Job requirements:

• 6+ years of relevant BPM Quality management experience in Customer Service and Service Desk Operations

• Proven Service desk (Voice/chat/email) experience in managing overall effectiveness of IT helpdesk through ticket audits and other Quality Interventions.

• Added advantage if certified on ITIL methodology

• Experience in leveraging various Industry leading ITSM platforms...