Job Description
Greetings from Infosys BPM Ltd.,
We are hiring Assistant Quality Manager for a global Service Desk project at Electronic City, Bengaluru, please find the below job description for your reference and apply if interested.
Job Role: Assistant Quality Manager
Work Location: Electronic City, Bengaluru (work from office)
Education Qualification: Full-time graduation / Post graduation
Experience required: At least 6 years of experience in Quality and Process Improvement in Service Desk domain
Job requirements:
• 6+ years of relevant BPM Quality management experience in Customer Service and Service Desk Operations
• Proven Service desk (Voice/chat/email) experience in managing overall effectiveness of IT helpdesk through ticket audits and other Quality Interventions.
• Added advantage if certified on ITIL methodology
• Experience in leveraging various Industry leading ITSM platforms such as Service Now, C...
We are hiring Assistant Quality Manager for a global Service Desk project at Electronic City, Bengaluru, please find the below job description for your reference and apply if interested.
Job Role: Assistant Quality Manager
Work Location: Electronic City, Bengaluru (work from office)
Education Qualification: Full-time graduation / Post graduation
Experience required: At least 6 years of experience in Quality and Process Improvement in Service Desk domain
Job requirements:
• 6+ years of relevant BPM Quality management experience in Customer Service and Service Desk Operations
• Proven Service desk (Voice/chat/email) experience in managing overall effectiveness of IT helpdesk through ticket audits and other Quality Interventions.
• Added advantage if certified on ITIL methodology
• Experience in leveraging various Industry leading ITSM platforms such as Service Now, C...
Apply for this Position
Ready to join Infosys BPM? Click the button below to submit your application.
Submit Application