Job Description
Overview
Assistant Relationship Manager - PlanoAs a member of the Dealer Sales Pod, the ARM is responsible to leverage the Sales System & Protocol to ensure the overall interaction between the Dealer and Capital One is an iconic experience. The ARM is responsible for enabling their ASM, DSM and RM partners to focus on building best in class relationships and bring solutions to match their needs through consultative selling by:
Serving as the main point of contact for dealer customer service escalations
Providing high touch concierge service
Developing a deep understanding of our products and programs, mining for dealer pings, and proactively setting up other Sales Pod members to be more effective through their conversations with the dealer.
General Responsibilities:
Cultivate positive relationships with our dealer customers to become the dealers point of contact for all service and execution n...
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