Job Description
FILINVEST COMPANY: HOSPITALITY ENTERPRISE RESOURCES CORP.
Job Summary
The Assistant Reservations Manager monitors the Agents' calls to ensure correct sales tactics are used and quality service is provided. Ensures all sales and reservations are performed with adherence to the policies and procedures of the property. Apply revenue management strategies.
Duties and Responsibilities:
- Have knowledge of entire Reservation Procedure according to International Hotel manual system.
- Handling of correspondences
- Allocate daily tasks to Reservations staff.
- Review reservation booked daily.
- Review arrival report daily.
- Responsible for preparation of occupancy forecast.
- Responsible for training staff.
- Responsible for implementation of policies and procedures.
- Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
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