Assistant Reservations Manager

•  Sort all the correspondence in the order of priority and process the reservation to the set standard

•  Input, modify or cancel phone reservations into the system direcly and file accordingly

•  Access the GDS / CRS / Internet regularly and input these reservations into the system

•  Ensure that all the reservation requests are processed and confirmation and or cancellation letters, faxes or e-mails are sent out within 24 hour period.

•  File all correspondence in a chronological and alphabetical order on a daily basis.

•  Check all the reservations for the next days arrival and ensure that all the pertinent information regartding the stay and special requests are being fulfilled.

•  Acquaint self with regular callers and acknowldge them by name.

•  Answer complaints regarding reservation and refer any problems to the Assistant Reservations Manager and / or FOM.

•  Answer inquiries and / or promote hotel services and facilities. Answer questions on rates and room type availability.

•  Ascertain callers needs though open ended questions and try to sell higher yield rooms.

•  Use the correct guest history when making a reservation.

•  Remain up to date with all the new promotions for the hotel as well as the ACCOR Group.

•  Refer to the Credit Manager if credit facilities are required.

•  Obtain approval from the Front Desk for same day reservation or on near sell-out dates.

•  Refer requests for extension or change of payment for in-house guests to Front Desk.

•  Perform any other duties that may be assigned from time to time by the management.

· Good interpersonal skills and self-confident.

· Guest oriented and service minded, with attention to quality.

· Good sales skills.

· Dynamic.

· Good presentation.

· A thorough and organized approach.