Job Description
- Actively assist the head of the reservations department and share responsibility for coordinating the training and development of the team and individual employees.
- Manage individual and group reservations—from initial offer to confirmation—while adhering to the standards of The Leading Hotels of the World, Swiss Deluxe Hotels, and our internal quality management system.
- Provide personalized support to our international guests throughout the entire reservation process.
- Maintain and manage guest data in our booking system, Protel.
- Share responsibility for the daily optimization of occupancy and monitoring of target occupancy goals.
- Coordinate and implement rate strategies and booking conditions in close collaboration with the Reservations & Revenue Manager.
- Assist in the implementation and maintenance of revenue management strategies, including price adjustments and loading of rates and packages.
- Monitor and o...
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