Job Description
_Hilton Malta is recruiting for an Assistant Restaurant Manager on a Full\-Time basis, within our Oceana Restaurant\._
_Working closely with the Restaurant Manager,_ _the Assistant Restaurant Manager is responsible for making sure customers have the best possible experience\. As an Assistant Restaurant Manager, you will be responsible of the following:_
**_1\._** **_Exceptional Customer Experiences_**
_·_ _Lead your team to deliver exceptional customer experiences, providing authentic personalised service and in\-depth product knowledge_
_·_ _Develop great customer relationships, recognizing repeat customers and their preferences to improve loyalty_
_·_ _Manage operations efficiently, making sure customers receive a friendly welcome on arrival, tables are available at reserved times, and ensuring high\-quality, well\-presented food and drinks are delivered promptly and accurately_
_·_ _Contribute to achieving restaurant revenue targets by training your team on effective upselling and personalised customer recommendations_
_·_ _Make sure that food allergies, dietary requirements and customer modifications are treated with absolute seriousness_
_·_ _Carry out customer satisfaction checks, taking quick action to improve service and resolve complaints, supporting your team where needed_
**_2\._** **_Great Working Environment_**
_·_ _Manage, develop and motivate the restaurant service team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals_
_·_ _Practice great people management, from recruitment to training to succession planning and recognition_
_·_ _Schedule Team Members’ working time efficiently based on forecast business volumes, offering flexibility where possible and minimizing overtime costs_
_·_ _Communicate well and often, building good working relationships with the culinary and stewarding teams_
**_3\._** **_Day\-To\-Day Essentials_**
_·_ _Make sure restaurant operations strictly comply with all regulations \(including health, safety and hygiene, food safety certification, licensing\) and that potentially hazardous situations are identified, reported and corrected_
_·_ _Ensure the restaurant is set up for service, and assist the Restaurant GM in making sure all restaurant opening and closing procedures are carried out correctly, including financial reports and reconciliations_
_·_ _Maintain operational effectiveness, using efficient steps of service and layout to reduce cycle times_
_·_ _Assist the Restaurant GM in managing restaurant inventory, stock control and purchasing, following hotel guidelines\._
_·_ _We’re looking for someone who is passionate about market\-leading restaurants, with previous experience working at leadership level, within a restaurant environment, preferably within a five\-star hotel_
_To be successful in this position you will have:_
_·_ _Good people management skills, experienced in managing, training and motivating a team and working effectively with other departments\._
_·_ _Excellent communication skills to create connections with diverse customers and share information clearly_
_·_ _Customer focus, maintaining the highest standards of service and quality to create memorable experiences_
_·_ _Effective relationship management skills to build good relationships with key internal and external stakeholders_
_·_ _Adaptability and problem\-solving skills, able to work effectively in a fast\-paced environment while remaining calm and focused under pressure\._
_·_ _Comfortable using F&B systems and MS Office and fluent in English_
_·_ _A warm personality, attention to detail and smart appearance_
_·_ _A creative, driven and pro\-active attitude_
_What do we offer?_
_·_ _A competitive salary and benefits package_
_·_ _Worldwide career opportunities_
_·_ _Access to leadership development programmes and hundreds of courses through Hilton University_
_·_ _Industry\-leading Team Member travel rates through Go Hilton_
_·_ _Wellbeing initiatives to help you thrive and be your best self_
_·_ _A workplace to be proud of_
_·_ _Opportunities to be recognized for being awesome and doing a great job_
_Having been awarded the 'Great Place to Work' certification, join the team you can trust to develop your career\. Interested candidates should send their CV and covering letter by email to, careers\.malta@hilton\.com \. All applications will be acknowledged and treated in strict confidence\._
**Job:** _Bars and Restaurants_
**Title:** _Assistant Restaurant Manager \- Oceana_
**Location:** _null_
**Requisition ID:** _HOT0C7BG_
**EOE/AA/Disabled/Veterans**
_Working closely with the Restaurant Manager,_ _the Assistant Restaurant Manager is responsible for making sure customers have the best possible experience\. As an Assistant Restaurant Manager, you will be responsible of the following:_
**_1\._** **_Exceptional Customer Experiences_**
_·_ _Lead your team to deliver exceptional customer experiences, providing authentic personalised service and in\-depth product knowledge_
_·_ _Develop great customer relationships, recognizing repeat customers and their preferences to improve loyalty_
_·_ _Manage operations efficiently, making sure customers receive a friendly welcome on arrival, tables are available at reserved times, and ensuring high\-quality, well\-presented food and drinks are delivered promptly and accurately_
_·_ _Contribute to achieving restaurant revenue targets by training your team on effective upselling and personalised customer recommendations_
_·_ _Make sure that food allergies, dietary requirements and customer modifications are treated with absolute seriousness_
_·_ _Carry out customer satisfaction checks, taking quick action to improve service and resolve complaints, supporting your team where needed_
**_2\._** **_Great Working Environment_**
_·_ _Manage, develop and motivate the restaurant service team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals_
_·_ _Practice great people management, from recruitment to training to succession planning and recognition_
_·_ _Schedule Team Members’ working time efficiently based on forecast business volumes, offering flexibility where possible and minimizing overtime costs_
_·_ _Communicate well and often, building good working relationships with the culinary and stewarding teams_
**_3\._** **_Day\-To\-Day Essentials_**
_·_ _Make sure restaurant operations strictly comply with all regulations \(including health, safety and hygiene, food safety certification, licensing\) and that potentially hazardous situations are identified, reported and corrected_
_·_ _Ensure the restaurant is set up for service, and assist the Restaurant GM in making sure all restaurant opening and closing procedures are carried out correctly, including financial reports and reconciliations_
_·_ _Maintain operational effectiveness, using efficient steps of service and layout to reduce cycle times_
_·_ _Assist the Restaurant GM in managing restaurant inventory, stock control and purchasing, following hotel guidelines\._
_·_ _We’re looking for someone who is passionate about market\-leading restaurants, with previous experience working at leadership level, within a restaurant environment, preferably within a five\-star hotel_
_To be successful in this position you will have:_
_·_ _Good people management skills, experienced in managing, training and motivating a team and working effectively with other departments\._
_·_ _Excellent communication skills to create connections with diverse customers and share information clearly_
_·_ _Customer focus, maintaining the highest standards of service and quality to create memorable experiences_
_·_ _Effective relationship management skills to build good relationships with key internal and external stakeholders_
_·_ _Adaptability and problem\-solving skills, able to work effectively in a fast\-paced environment while remaining calm and focused under pressure\._
_·_ _Comfortable using F&B systems and MS Office and fluent in English_
_·_ _A warm personality, attention to detail and smart appearance_
_·_ _A creative, driven and pro\-active attitude_
_What do we offer?_
_·_ _A competitive salary and benefits package_
_·_ _Worldwide career opportunities_
_·_ _Access to leadership development programmes and hundreds of courses through Hilton University_
_·_ _Industry\-leading Team Member travel rates through Go Hilton_
_·_ _Wellbeing initiatives to help you thrive and be your best self_
_·_ _A workplace to be proud of_
_·_ _Opportunities to be recognized for being awesome and doing a great job_
_Having been awarded the 'Great Place to Work' certification, join the team you can trust to develop your career\. Interested candidates should send their CV and covering letter by email to, careers\.malta@hilton\.com \. All applications will be acknowledged and treated in strict confidence\._
**Job:** _Bars and Restaurants_
**Title:** _Assistant Restaurant Manager \- Oceana_
**Location:** _null_
**Requisition ID:** _HOT0C7BG_
**EOE/AA/Disabled/Veterans**
Apply for this Position
Ready to join ? Click the button below to submit your application.
Submit Application