Job Description
Job Title
Assistant Station Head
Reports To
Station Head
Role Purpose
Assistant Station Head is responsible and accountable to support and assist Station Head (SH) to manage, plan and monitor the overall ground operations at the respective station to ensure Malaysia Airlines operates in a safe, secure and in full compliance with all regulatory requirements, company policies, and SOPs. Assistant Station Head is also responsible to assist SH to ensure consistent service delivery in accordance with the company's set service standards and meet or exceed the company's KPIs related to On-Time Performance (OTP), Mishandle Baggage (MHB), Document Violation, Customer Satisfaction Index (CSI) and financial targets.
Key Accountability
Assistant Station Head
Reports To
Station Head
Role Purpose
Assistant Station Head is responsible and accountable to support and assist Station Head (SH) to manage, plan and monitor the overall ground operations at the respective station to ensure Malaysia Airlines operates in a safe, secure and in full compliance with all regulatory requirements, company policies, and SOPs. Assistant Station Head is also responsible to assist SH to ensure consistent service delivery in accordance with the company's set service standards and meet or exceed the company's KPIs related to On-Time Performance (OTP), Mishandle Baggage (MHB), Document Violation, Customer Satisfaction Index (CSI) and financial targets.
Key Accountability
- Assist the SH in overseeing all ground operations, ensuring compliance with safety, security, regulatory requirements, and adhe...
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