Job Description

The purpose of this position is to support the Station Master and Passenger Services Department to deliver a safe, reliable, world class, and customer focused train service. As a safety critical role within the organisation, the Assistant Station Master will be required to drive the train in the mainline only during recovery for emergency, degraded or other critical situation as required.

MAIN RESPONSIBILITIES

  • Provide support to the team when dealing with customers, finding a resolution for issues that may arise and ensuring that these are handled tactfully and sensitively.
  • Contribute to the planning and management of station resources to provide a safe, reliable, world class and customer focused Metro service.
  • Monitor service delivery to satisfy the committed performance targets.
  • Advise and lead the team to manage and solve problems relating to the passenger service delivery.
  • Meet and greet customers and provide a highly visi...

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