Assistant Technician

PRIMARY RESPONSIBILITIES

• Provide front-line customer service and counter support, including regulating equipment loans, receiving and processing shipments, and redirecting support tickets to the appropriate tier. Assist students, staff, and faculty in effectively using instructional technology for their academic programs, curricula, and projects.
• Provide logistical support to technicians by delivering, setting up, dismantling, and decommissioning audio-visual and computer equipment in learning and collaboration spaces, Service Centres and remote locations, as required.
• Assist the technicians in the new computer deployment process, including tagging and engraving, and staging of standard equipment.
• Perform routine maintenance and check-ups on AV equipment, computer workstations, and software in learning and collaboration spaces on campus, Service Centers and, if required, in remote locations. 
• Maintain and update information in knowledg...