Assistant Visa Manager

ROLE PURPOSE:

The Assistant Visa Manager is responsible for overseeing the operations of the Visa Centre, ensuring the efficient processing of visa applications and adherence to immigration regulations. This role involves managing a team of Visa Officers and coordinating visa services.

ROLE and RESPONSIBILITIES:

• Team Leadership: Supervise and provide strong leadership to a team of Visa Officers, fostering a culture of professionalism, efficiency, and customer service excellence in visa processing.
• Operational Oversight: Oversee the day-to-day operations of the Visa Centre, including meticulous document verification, comprehensive application assessment, and courteous and informative applicant interactions.
• Regulatory Compliance: Ensure unwavering compliance with both local and international immigration regulations and policies across all divisions, staying updated on evolving legal requirements.
• Stakeholder Coordination: Proactively coordinate with relevant authorities, government agencies, and consulates to facilitate visa processes, establishing and nurturing productive relationships.
• Complex Cases Management: Expertly handle complex visa cases and escalations, demonstrating sound judgment, attention to detail, and the ability to make informed decisions, including issuing visas when required.
• Performance Monitoring: Vigilantly monitor the performance of the Visa Centre team, meticulously tracking processing times and key metrics to enhance efficiency and accountability.
• Compliance Collaboration: Collaborate seamlessly with the Compliance Team to ensure that all visa processes are in strict alignment with legal and regulatory requirements, mitigating risks and ensuring transparency.
• Professional Development: Develop and conduct comprehensive training sessions and provide ongoing professional development opportunities for Visa Officers, empowering them with the knowledge and skills to excel in their roles.
• Process Enhancement: Continuously lead efforts to improve visa processing procedures, enhance customer service standards, and implement best practices to ensure a consistently high level of service.

Essential Skills and Experience Qualification Training

• Degree, relevant professional qualification, or equivalent experience in relevant roles

Experience and Knowledge

• Approximately 6-8 years of experience processing visa applications for Dubai, the UK or Europe.
• Strong knowledge of immigration regulations and visa processing procedures.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to work accurately under
• pressure.
• Ability to work independently and as part of a team.
• Proficiency in relevant computer applications, such as Microsoft
• Office and visa application systems.
• Fluency in English and any additional European languages is an
• advantage.