Assistente de processo administrativo(Atendimento ao cliente e call center)

**Introduction**
A career at IBM Consulting is built on long-term client relationships and close collaboration worldwide. You will work with leading companies across various industries, helping them shape their hybrid cloud and AI journeys. With the support of our strategic partners, IBM's robust technology, and Red Hat, you will have the tools needed to drive meaningful change and accelerate impact for clients. At IBM Consulting, curiosity fuels success. You will be encouraged to challenge the status quo, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on the long-term development of your career, valuing your unique skills and experiences.
**Your role and responsibilities**
Perform activities inherent to Customer Service processes, monitoring and analyzing the performance of the Call Center/Agency providers, ensuring that the indicators associated with the channels are met.

Ensure the quality of se...