Assoc. Manager, Help Desk

Purpose of the role

Amadeus is committed to providing customers globally with superior support and service to ensure their success in using Amadeus solutions.

Amadeus Hospitality’s Technical Support team offers support to its global customer base in the hospitality industry, and has a strong influence on product defect/enhancement prioritization and operational needs acting within a Service Management Center model.

The Associate Manager is directly responsible for the management and performance of the team members within the department regionally and coordinates globally to ensure all team members are aligned.

This role will lead a team responsible for serving as Amadeus Hospitality product users' point of contact as Incident Owners and ensure timely resolution of reported product utilization difficulties.

The position has a significant company-wide impact and is critical to ensuring that the customer's experience with Amadeus Hospitality...