Assoc Tech Svc Desk

Assoc Tech Svc Desk page is loaded## Assoc Tech Svc Desklocations: Citynet - Mandaluyong Citytime type: Full timeposted on: Posted Todayjob requisition id: REQ **What success looks like in this role:*** Responsible for providing the first line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.* Typically provides technical support for external customers.* Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.* Discover and document process and procedures, which need to be published to the team or on the Knowledgebase.* Escalates complex problems to a higher level of expertise within organization.**You will be successful in this role if you have:*** Responsible for providing the first line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.* Typically prov...