Job Description

Position Summar

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Position Responsibilities & Essential functions

  • Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues

  • Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry

  • Troubleshoots problems with malfunctioning software applications and recommends corrective action

  • Directs and guides clients through resolution of technical issues

  • Submits requests for product changes and other custom programming updates

  • Practically applies knowledge of CDK case resolution process, policies, and escalation methodology

  • Attends training courses as required and stay abreast of evolving internal processes and industry developments

  • Provides customer service and remote support services and applies problem solving skil...

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