Job Description

Job Description

:

Job description (heading) / Description du poste (titre)

  • Reviews and interprets moderately complex plan and policy documents in order to respond to customer requests and or makes entries into systems.

  • Routine client contact includes simple policy interpretation and somewhat complex problem solutions.

  • May follow-up with manager or more senior staff member to obtain additional information needed to resolve customer inquiries.

  • May provide input for the improvement of processes and procedures.

  • Proficient in the basic elements of the job, including policies and procedures.

  • Refining the core skills required by the job. Roles include intermediate level claims examiner, 1st level call center rep, 1st level customer service rep, and 1st level underwriter.

    • Job Category:

    Customer Service / Operations

    Posting End Date:

    30/12/2026

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