Associate Admissions Manager

Job Description- Associate Admission Manager

Key Roles & Responsibilities

Floor & Team Management

• Manage the admissions floor on a day-to-day basis and ensure smooth operations.
• Lead, guide, and motivate Program Guides to achieve individual and team targets.
• Ensure discipline, punctuality, and adherence to admission processes on the floor.
• Act as the first point of escalation for Program Guides.

Call Management & Quality Control

• Monitor inbound and outbound calls and ensure proper call ordering and allocation.
• Check call quality regularly and provide feedback for improvement.
• Ensure proper call dispositions, follow-ups, and call logging.
• Review call recordings and maintain quality standards.

Target & Performance Management

• Ensure achievement of daily, weekly, and monthly calling an...