Job Description

- Strong leadership and team management skills.
- People Management
- Proficient knowledge of PPT, EXCEL
- Excellent communication and conflict resolution abilities.
- Ability to handle client escalations and sensitive cases professionally
- In depth knowledge of CSAT, SLA, Quality
- Excellent problem-solving and analytical abilities.
- Proficiency in presentation and analysis skills.
- Effective communication and interpersonal skills for cross-department collaboration.

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