Associate Case Processing Manager (Line Management position)

• Leads the team responsible for ICSR management for a selected project or group of projects as Team Leader 

• Ensures adequate distribution of tasks for assigned projects and teams and oversees the workflow process 

• Assures and exerts of activities leading to effective cooperation with clients in the area of ICSR Management 

​​Role and Responsibilities​ 

• Providing support to other activities undertaken by the project team on behalf of the client and the company 

• Line Manages assigned ICSR staff 

• Creates and maintains project specific KPIs for contracted ICSR activities (this includes optimizing procedures, trainings and any other actions to increase ICSR team efficiency) 

• Proposes process changes to ICSR Operational Lead 

• Manages ICSR deviatio...