Job Description

Roles and Responsibilities

Key Responsibilities: -

  • One with 3-5 years of customer grievance handling experience
  • Own and Manage Customer Complaints, follow up, tracking and resolution with pre-defined time and quality standards
  • To Supervise & Handle customer escalation issues, maintaining TAT, sound customer communication, etc.
  • Coordinated with internal and external stakeholders to provide speedy resolution and bring across customer delight
  • Problem solving attitude towards customer queries by understanding first the customer's concerns; selecting and explaining the best solution to solve the problem over mails/calls expediting correction or adjustment; following up with various departments to ensure quick resolution
  • Accountable for External / Internal Audits for the Team
  • Familiar with RBI, NCH portal for complaint reporting & resolution
  • Aware of Internal Ombudsman Mec...

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